Orders and Shipments

SHIPPING

All orders are packed and shipped through different services by Gruppo Poste Italiane – SDA, to allow you to choose among different shipping modes, with different costs. You can choose a safer or a cheaper mode, according to your needs.

Shipping cost depends on where the customer is located and it's calculated by our store automatically just before the payment form.

Epidemic Records denies any responsibility on deliveries coming from the customer choice to prefer any of the shipping services at your disposal.

DELIVERY TIME

Delivery times change according to the shipping option and the destination of the shipping.

Italia:

Posta Prioritaria* : 3 giorni lavorativi ;
Pacco Economico Raccomandato* e Non Raccomandato*: 5-7 giorni lavorativi ;
Crono (SDA Courier): 5-7 giorni lavorativi.

*disponibile solo per determinati volumi e prodotti

World *****:

MiniBox Economy and MiniBox Track – (Economy shippings)**; ***;:
Europe and Turkey: 6 working days (day of the shipping excluded);
USA and Canada: 14 working days (day of the shipping excluded);
Israel: 10 working days (day of the shipping excluded);
Japan, China, South Korea, UAE, Hong Kong, 15/20 working days (day of the shipping excluded) .

M-Bags Economy and M-Bags Registered – (Economy shippings) ***:
Europe: 6 working days (saturdays and sundays excluded; day of the shipping excluded) in 85% of the cases
Mediterranean basin: 10 working days (saturdays and sundays excluded; day of the shipping excluded) in 85% of the cases;
North America and Oceania: 14 working days (saturdays and sundays excluded; day of the shipping excluded)
Central and South America, Asia and Africa: 15/20 working days (saturdays and sundays excluded; day of the shipping excluded) .

Crono International (SDA Courier) – (standard Shipping):
Europe: 3 working days (day of the shipping excluded);
Norway, Portugal: 3-5 working days (day of the shipping excluded);
Rest of the World: 3-5 working days (day of the shipping excluded).

**available only for some destinations and weights;
***MiniBox Track: shippings are tracked to the italian border for all shippings and to destination for the following countries: China, South Korea, Croatia, Denmark, UAE, Estonia, Finland, France, Germany, Japan, Great Britain, Hong Kong, Ireland, Iceland, Latvia, Lithuania, Luxemburg, Malta, The Netherlands, Poland, Czech Republic, Romania, Slovenia, Spain, United States, Switzerland, Sweden, Turkey, Hungary.
**** M-Bags Economy is not available for Canada and Korea; M-Bags Registered is not available for Canada, Korea and USA.
*****delays due to possible custom procedures are not considered. Epidemic Records denies any responsibility on any possible custom tax or extra shipping fee.

ORDER NOT RECEIVED

Epidemic Records allows its customers to choose among different shipping modes. It's exclusively up to the customers to decide which mode to choose. Epidemic Records denies any responsibility on deliveries coming from the customer choice to prefer any of the shipping services at your disposal.
In case you don't get your order within the expected time, please get in touch with us via email: store@epidemicrecords.net . Please don't send any message before the due time for your shipping to be delivered.
Make sure the email you insert while ordering is actually active and working so we can get in touch with you anytime.

DELIVERY ADDRESS

Make sure the address you saved on your Paypal account is correct, to avoid any kind of issue while delivering the goods. Please don’t forget to fill the form with all the information required and please insert a phone number you actually use. 

GOODS RETURN, SUBSTITUTION, REFUND

You can change an item within 30 days after it's been received; in case it is not possible to verify the actual date of the delivery, it is within 30 days from the expected delivery date as per “Delivery Time”.
Please write us at store@epidemicrecords.net if you need to return an item first. Please make sure to give us as much information as possible, so that we can help you.
Please send the item back, at your own expenses, through registered mail exclusively, making sure that the packaging is enough to keep it whole, safe and undamaged.
Once we receive your returned item, we will refund its whole cost. You can then decide whether to place another order, to substitute the item, or not.